CONTACT US
Join our email subscription for early access VIP events & new release updates
Frequently Asked Questions
General
Is early access available?
Yes. Subscribe to our email list to receive VIP early access to information about new releases and upcoming sales.
How do I get early access?
Simply subscribe to our email list. Subscribers receive VIP updates about new releases, upcoming sales and other occasional store news.
What emails will I receive if I subscribe?
You'll receive important emails relating to your orders, including order confirmations and shipping/tracking updates, as well as occasional updates about new releases and upcoming sales. We won't spam your inbox.
Will sold-out items be restocked?
Some of our popular styles may be restocked or recut when fabric and stock are available. We recommend joining our email list to stay updated on restocks and new arrivals.
Shipping
When will my order be dispatched?
We aim to pack orders within 24–48 hours. For pre-order items, please check the individual product description for the expected arrival or dispatch information.
Will shipping take longer during busy periods or sales?
During particularly busy periods, processing may take a little longer than usual. If there is a significant delay with your order, we'll do our best to keep you updated.
What are the final dates to order for delivery before Christmas?
Christmas cut-off dates can vary depending on Australia Post and your delivery location. We recommend ordering as early as possible and selecting Express Post where appropriate. Delivery timeframes cannot be guaranteed.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided with your order. Please make sure you sign up to agree to receive emails
Returns & Sizing
What if my item is faulty?
If you receive a faulty item, please contact us so we can assist you with the appropriate return or refund.
What if my item doesn't fit?
Please contact us for assistance. We're happy to help with sizing before you order, and detailed measurements are provided where available to help you choose the right size. If your garment is new or current stock, we can offer exchange for different sizing if available. If it is on SALE or purchased during a SALE period, we do not offer returns as this is considered a clearance event.