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PRIVACY POLICY

Eastern Eclectica respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Eastern Eclectica collects, uses, stores and protects your personal information when you visit or purchase from our website, https://easterneclectica.com.au/, interact with us through social media, subscribe to our marketing communications, or otherwise deal with us.

For the purposes of this Privacy Policy, “Eastern Eclectica”, “we”, “us” or “our” means Eastern Eclectica, trading as Eastern Eclectica.

1. Personal information we collect

Depending on how you interact with us, we may collect information including:

* your name;
* billing and delivery address;
* email address;
* telephone number;
* order and purchase information;
* payment and transaction information;
* information you provide when contacting us;
* your preferences and information relating to products you have purchased or shown an interest in;
* information you provide when subscribing to our newsletter or marketing communications;
* information you provide when entering a competition or promotion;
* information contained in reviews, comments, photographs or other content you choose to provide to us;
* information about your interactions with our website, including pages viewed, products viewed and purchases made;
* your IP address, browser type, device information and other technical information; and
* information collected through cookies, pixels and similar technologies.

We generally do not intentionally collect sensitive information about you.

2. How we collect your information

We may collect personal information directly from you when you:

* create an account;
* place an order;
* subscribe to our mailing list;
* contact us by email, telephone, social media or other means;
* submit a product review;
* participate in a competition, promotion or survey;
* communicate with us about an order, return or other enquiry; or
* otherwise provide information to us.

We may also collect certain information automatically when you browse our website through cookies, pixels, analytics tools and similar technologies.

Some information may also be provided to us by third-party services that help us operate our online store and process transactions.

3. How we use your personal information

We may use your personal information to:

* process and fulfil your orders;
* arrange delivery of your purchases;
* process payments and refunds;
* communicate with you about your orders;
* respond to enquiries and provide customer service;
* manage returns and exchanges;
* maintain and administer your customer account;
* send you marketing communications where permitted by law and, where required, with your consent;
* provide personalised content, offers and advertising;
* understand how customers use our website and improve our website, products and services;
* conduct analytics and research;
* prevent fraud, misuse or other unlawful activity;
* administer competitions, promotions and other activities;
* maintain business and accounting records;
* comply with our legal obligations; and
* otherwise operate and improve Eastern Eclectica.

4. Marketing communications

If you subscribe to our mailing list, we may use your email address to send you information about new collections, products, promotions, events, sales and other Eastern Eclectica news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

Where required by law, we will only send direct marketing communications with your consent.

Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related communications, such as information about an order you have placed.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and support advertising and marketing activities.

Cookies may collect information such as:

* your IP address;
* browser and device information;
* pages you visit;
* products you view;
* how you interact with our website; and
* information about your purchases and browsing activity.

We may use cookies and similar technologies provided by third parties, including analytics and advertising providers.

Depending on your browser and the settings available on our website, you may be able to control or disable certain cookies. Disabling cookies may affect some website functionality.

Our Shopify store also provides privacy and cookie-management functionality. We review these settings periodically to ensure they reflect how our website and third-party services operate.

6. Shopify

Our online store is powered by Shopify.

When you make a purchase or otherwise interact with our website, Shopify may collect and process personal information on our behalf or in connection with providing its services.

This may include information such as your name, contact details, delivery information, order information, device information and transaction information.

Shopify may process or store information in countries outside Australia.

You can read Shopify’s privacy information on Shopify’s website.

7. Payment providers

Payments made through our website may be processed by third-party payment providers.

We generally do not store your complete payment card details ourselves. Payment information is processed by the relevant payment provider in accordance with its privacy and security practices.

The payment provider may collect information necessary to process your payment, prevent fraud and comply with legal requirements.

8. Analytics and advertising

We may use third-party services such as Google Analytics, Meta (Facebook and Instagram) and other advertising or analytics services to understand website activity, measure advertising performance and show relevant advertising.

These services may use cookies, pixels or similar technologies to collect information about your interactions with our website and advertisements.

For example, information about products you view or purchase may be used to measure the effectiveness of our advertising campaigns and help us understand which products and content are of interest to our customers.

Where applicable, you can manage certain cookie and advertising preferences through your browser, our website’s privacy controls or the relevant third-party platform.

9. Who we share information with

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services to you.

These third parties may include:

* Shopify;
* payment processors;
* Australia Post and other delivery and fulfilment providers;
* website hosting and technology providers;
* email and SMS marketing providers;
* analytics providers;
* advertising and social media platforms;
* customer service and communication providers;
* professional advisers, including accountants, lawyers and insurers;
* fraud prevention and security providers; and
* government agencies or other organisations where required or authorised by law.

We only share information where reasonably necessary for the relevant business purpose, to provide a service to you, or where otherwise permitted or required by law.

10. Overseas disclosure

Some of the third-party providers we use may store or process personal information outside Australia.

Depending on the services we use, personal information may be disclosed to or accessible by providers located in countries including the United States, Singapore and other countries in which our service providers operate.

The countries involved may change as we change or add service providers.

Where required by the Australian Privacy Act 1988 and Australian Privacy Principles, we take reasonable steps in relation to overseas disclosure of personal information.

11. How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate security controls, access restrictions and the use of reputable third-party service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

13. Accessing and correcting your personal information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.

14. Privacy complaints

If you believe we have handled your personal information in a way that breaches applicable privacy laws, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please contact:

Eastern Eclectica
Email: hello@easterneclectica.com.au
Postal address: 144 Koornalla Cres 
MOUNT ELIZA. VIC. 3930

Please provide sufficient information for us to understand and investigate your complaint.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Children

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

16. Third-party websites and social media

Our website may contain links to third-party websites, including social media platforms.

If you follow a link to another website or interact with us through a third-party platform, that platform’s own privacy policy will apply to information collected by that platform.

We are not responsible for the privacy practices of third-party websites or services.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy laws.

The updated version will be published on our website and the “Last updated” date at the top of this policy will be changed accordingly.

18. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Eastern Eclectica
Email: hello@easterneclectica.com.au
Postal address: 144 Koornalla Cres 
MOUNT ELIZA. VIC. 3930
Website: https://easterneclectica.com.au/

Last updated: 29 September 2026